CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
-
If Your Experience Falters, Customer Loyalty Follows — Fast
Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long haul.
Continue reading... -
Your Customers Aren’t Quiet—They’ve Given Up on Your Surveys
Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it.
Continue reading... -
Cognitive Diversity Is the CX Advantage Most Teams Overlook
Teams can’t design for customers they don’t understand. Diverse thinking surfaces blind spots and builds smarter CX.
Continue reading... -
Is AI a New Holiday Shopping Trend? Here’s What Data Reveals
Consumers want AI convenience but don’t trust it yet. Here’s how brands can bridge the gap and win holiday shoppers in 2025.
Continue reading... -
GetVocal Raises $26M Series A to Scale Governed AI Agents
Sigma Connect
