CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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What Contact Center Operations Reveal About Your Customer Experience
From compliance gaps to agent friction, operational assessments expose CX risks hiding in plain sight.
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The AI Content Reset: What B2B Marketers Must Stop and Start in 2026
As AI floods the content landscape, differentiation now hinges on story, structure, and human judgment—according to 10 B2B leaders.
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10 Marketing Leaders on What Stays, What Goes and What Scales in 2026
In Part 1 of a series, marketing leaders break down which fundamentals endure, what gets scrapped and what actually scales next.
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Parloa Raises $350M for Enterprise Customer Experience
Agentic AI vendor triples valuation in seven months to $3B to fuel global expansion of agentic customer experience platform.
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Bloomreach Launches Loomi Connect for ChatGPT
Retailers can now extend their search intelligence into conversational AI channels.
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